The global demand for reliable radon technology and measurements is increasing. This has led to Radonova strengthening its support team with the appointment of Erica Hall who joined the company in 2019. Here, Erica tells us about her role, the Radonova work environment and how her new job is helping her to develop new customer facing skills.
Tell us a little about your background…
I have a pretty mixed background in terms of education and work experience. In terms of academia, I focused on hotels, tourism, finance and administration. In terms of work, I have, among other things, run my own business, been a store manager and worked with order administration. Today, it feels like an advantage to have a broad background and extensive experience of working with people. Providing a high level of service has been expected no matter where I have worked. That philosophy and determination to help customers has served me well in my new role at Radonova.
What attracted you to Radonova?
It felt like a company with a great vision and a business that is basically about improving human health. My first impression was that it was a workplace where you can grow as an individual, and over the subsequent months I have been proved right. You are given a lot of freedom and responsibility. If you want to develop and move on to new roles, there are plenty of opportunities.
How do you view support work?
I really enjoy customer contact and ensuring that all who request help are completely satisfied. Many customers have limited experience in regard to radon measurements, therefore we need to make it as simple as possible to conduct a measurement, regardless of how much experience the customer may have.
In what way is the work stimulating?
Frequently my contacts are repeat customers. This helps in building a more personal relationship. At the same time, the job does vary a great deal. You never know what can happen from day to day, sometimes there’s a huge volume of incoming calls many of which need to be resolved quickly. As a person, I thrive when there are a number of tasks which need to be completed to a specific deadline. I also manage the administrative process in regard to our measuring instruments. In summary, my job is varied and offers a good mix of different activities.
Is there anything that you have found particularly challenging?
Naturally learning a whole new sector creates its own challenges. It´s an ongoing process, but I learn something new every day and have the benefit of attending training courses which helps me to manage situations which I may not have come across before. Radon measurement is about precision and is fact-intensive, which enables me to learn new things every day. Having said that, facts can only take you so far. If you work in support you have to enjoy working with people and in regard to that I think my broad background and experience comes into its own and enables me to offer a support service that customers appreciate.
What is Radonova like as a workplace?
We are a broad mix of people in terms of age, background, knowledge and interests. It’s been easy to become part of the Radonova community and it feels like I’ve been here longer than I have. As a newcomer you benefit from the knowledge and experience of those around you. There’s a team philosophy at Radonova which is important if you’re doing a role which you’re not familiar with. However, you quickly get a perspective on how the company operates in terms of flow and processes. This is important as my support role demands that I am able to give direct answers to a wide range of customer queries.