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From the pharmacy floor to customer support – Radonova continues to grow with Hanna Hällström as the latest addition

By February 9, 2021News

Hanna Hällström’s journey from store manager and pharmacy technician to Radonova’s support department illustrates the diversity of our workforce and the career opportunities offered at Radonova. Working in a technical customer facing environment, has given Hanna the perfect platform to work in Radonova’s support team.

– I started at Radonova in November and there was certainly a lot to learn about radon and radon measurement. I have been through a thorough induction and get continued support via the excellent in-house training. I work alongside an experienced team who are happy to share their knowledge to support me. When you work in customer support, you are constantly faced with new scenarios and questions which speeds up the learning process. If I can not help the customer myself, I know that the answer is never far away. The main difference from my previous role is that customer contact at Radonova mainly takes place by phone, Hanna comments.

Innovation and trust contribute to a stimulating workplace

– Radonova is a very relaxed place to work and the role is varied. The company has clear visions and goals that are easily understood. These values garner commitment and create a sense that everyone plays an important role. From the outset I have been given responsibility and flexibility. The season for radon measurement is cyclical and customers’ needs vary over time. My work began with a strong focus on handling orders, but is now mainly about completing measurements and giving customers secure analysis results as quickly as possible. This provides me with a wider overview of the business and an insight into the production process, Hanna continues.

– When compared to my previous workplace, I find Radonova has a stronger focus on growth. In former jobs the emphasis was on cost savings due to market pressures. At Radonova, it is more about development and global expansion. This creates a more stimulating and positive working environment, Hanna concludes.

Hanna Hällström is a trained pharmacy technician and has also worked as a store salesperson and store manager in retail.

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